FAQ

PRODUCT

How do I know the shelf life/expiration date of Zenrise®?

The expiration date is indicated at the bottom of each Zenrise® box.

At what temperature does Zenrise® need to be stored?

Please keep Zenrise® in a cool, dry place, at a room temperature of 25 degrees Celsius or below.

What are the nutritional facts for Zenrise®?

Nutritional Facts are available in English on each box of Zenrise®. You can also log online to the official Zenrise® website where nutritional facts are also available in Japanese, Traditional Chinese and Simplified Chinese.

Where can I find directions in Chinese or Japanese for taking Zenrise®?

Directions for Zenrise® are available in English, Chinese and Japanese on each box of Zenrise®. At the bottom of each box of Zenrise®, there is also a QR code available, which you can scan via smartphone to link instantly to the official Zenrise® website for complete product information.

Is Zenrise® approved by any credible organization?

Zenrise® is formulated by health and nutrition experts and is produced at a GMP pharmaceutical-grade facility in the USA. Please note that none of the statements regarding Zenrise® have been evaluated by the U.S. Food and Drug Administration and Zenrise® is not intended to diagnose, treat or prevent or cure any disease.

Do I get a free water bottle for purchasing a 10-pack of Zenrise®?

No, you will only receive a Free Water Bottle when you purchase a 6-pack or a special package.

Can I choose the color of the free water bottle?

The water bottle is only available in the color red.

Can I mix Zenrise® with boiling water?

For best results, please mix Zenrise® with cold or warm water. For the best taste, we suggest that you mix the contents with cold water. Please do not mix contents with boiling water as the benefits of Zenrise® may diminish.

How long I can I leave the opened sachet before drinking it?

You can store an opened sachet for up to 1 month.

When is the best time to take Zenrise®?

For best results, drink Zenrise® on an empty stomach two hours after meals, 15 minutes before eating or 20-30 minutes before strenuous activity.

Should I take Zenrise® before or while I play sports?

You can take Zenrise® about 20 to 30 minutes prior to any physical activities. If the exertion is exceptionally long (i.e. over 2 hours), you can take another Zenrise® afterward.

What is the maximum amount of packets I can take per day?

You should not take more than two packets per day. Depending on your own physical condition, you can also choose to adjust and mix less than one packet of Zenrise® for each intake to achieve best results. Please remember to seal and keep the remaining packet in a cool, dry place.

Who should limit or abstain from drinking Zenrise®?

Anyone who has an extreme sensitivity to caffeine should limit or abstain from drinking Zenrise® as there is an equal amount of caffeine in each serving to that of a cup of coffee.

Like any nutritional product, pregnant and lactating women, diabetics, hypoglycemic, and people with known medical conditions and/or taking medications should consult with a licensed physician and/or pharmacist prior to taking Zenrise®.

I am a vegetarian, can I take Zenrise®?

Yes, you can take Zenrise® if you are a vegetarian.

How old do I need to be to take Zenrise®?

You should be 18 or older to take Zenrise®.

What are the ingredients in Zenrise®?

The ingredients in Zenrise® include amino acids, vitamin and mineral sources, and caffeine.

How much caffeine is in Zenrise®?

The caffeine content in Zenrise® is approximately 60 mg; this is about the same as a cup of coffee.

What are the possible side effects of drinking Zenrise®?

Zenrise® contains caffeine which may cause, headaches, sleeplessness or stomach upset. Like all nutritional supplements, pregnant or lactating women, diabetics, hypoglycemics, and people with known medical conditions and/or taking medications should consult with a licensed physician and /or pharmacist prior to taking Zenrise®.

Will I experience allergy symptoms or have an allergic reaction?

Zenrise® was manufactured in cGMP facilities using certified and tested ingredients. If you are prone to allergic reactions consult your healthcare provider prior to using these or any supplement product available on the market. Zenrise® formula contains synergistic combinations of potent and effective ingredients that support an individual’s biochemistry. Yet it is important to remember everyone’s genetics and biochemistry is unique. A good example would be that some individuals can consume dairy products with no rash or having a negative reaction, while others cannot. Likewise, some people react to simple fruits or nuts like melons or peanuts.

PAYMENT

How do I pay for my order? Can I pay by installments?

We currently offer payments by credit card only. Payments need to be paid in full. We accept Visa, MasterCard, American Express, JCB and Discover credit cards.

How secure is my online order? What measures are taken to ensure the security of data transmissions?

The Professional security SSL service is provided by a well-known hosting server in USA.

How will I know you have received my order?

As soon as we receive your order, you will be sent an automatic email confirming the order with your order number.

What is the exchange rate used for currency conversion? Will the price change when currency rate changes?

A fixed rate is used for currency conversion. However, we will adjust the exchange rate accordingly if exchange rates change significantly.

SHIPPING AND DELIVERY

What shipping method do you use?

All products are delivered from the US via USPS to Taiwan, Hong Kong, China, Japan and other major countries.

Which countries do you service?

All products are sent from USA to Taiwan, Hong Kong, China, Japan, and all other major countries.

Will the product deteriorate during shipping?

All cartons, packets and containers are designed to keep our products fresh and protected.

How long will it take for my order to be delivered?

You will receive your order in approximately two weeks after you place your order, this however may vary by country.

HHow will I know you have shipped my order?

Customers will receive delivery confirmation email notice once orders have shipped.

Can I track my order?

At the present time, USPS is unable to provide tracking information, we apologize for the inconvenience.

Can I have the product arrive on a specific date or time?

Unfortunately, we cannot guarantee delivery at a specific time or a specific date. Once it arrives in the local country, it will be delivered by the local postal service.

What do I do if I need to change my address after placing my order?

If you wish to change your address for shipping, please contact our client support team online at iHealth Science website.

Why is shipping charged per order as opposed to per item placement?

We need to pack individual item ordered as one parcel to limit its size for the purposes of customs inspection and duty.
If we pack all items in one order collectively in one package when delivering from the US, the potential customs charge may be larger than the total shipping costs incurred for each individually packed item.

How big is the parcel?

The size of each parcel will be approximately 22 x 22 x 15 cm and under 2 kg in weight.

Will I receive an invoice along with my order?

Yes, you will receive an invoice along with your shipment.

RETURN POLICY

What is the return policy?

We accept returns when the items are defective or are damaged during shipment. You may also return unopened goods in a condition to be resold for up to 30 days from the date of your receipt.

Will I need to pay for shipping cost incurred associated with the return?

Yes, you will need to pay for shipping cost incurred associated with the return.

What can do if I do not like the ordered goods, can I exchange them with another item?

Please understand that we are not able to offer any direct exchange service. Should you wish to buy another item, please place another order.

MISCELLANEOUS

Can I order by phone or is there a physical store I can visit and buy products from?

We currently offer online purchase only; you cannot make phone purchase at this time. All products are produced and shipped from the U.S.

iHealth Science ONLINE ORDER

Do I need to register for an account before I begin my purchase?

Yes, you will need to register for an account before you make your purchase.

How do I cancel my order?

Please contact our client support team online if you wish to cancel your order after submission.

Can I change ordered quantity after I submit my order?

You cannot change the quantity after you submit your order. Please re-confirm the number of sets you wish to purchase prior to submitting your order.

How do I look up my order after it has been submitted?

You can log onto the iHealth Science website and click on “My Orders” and you will be able to see all current and previous orders made from the website.

ZENRISE®  is Formulated and Made in the USA in a Pharmaceutical-Grade Facility